Returns

Unless otherwise stated on the product page:

We offer hassle-free returns within 30 days of purchase: if you don’t like your Friendly Shoes you can return (money back) or exchange lightly worn Friendly Shoes within 30 days, no questions asked. ‘Lightly Worn’ means you’ve worn them inside, not outside, for up to 30 days to assess their fit, comfort, and ease of use.

Single shoes are not eligible for a refund and all exchange shipping is the responsibility of the customer.

For returns of two or more pairs of shoes a 15% restocking fee will be applied. If you have questions about fit or sizing do not hesitate to contact us before placing large orders.

Please note: Domestic shipping fees are non-refundable; and return and/or exchange shipping is covered by Friendly Shoes. International shipping fees are non-refundable; and return and/or exchange shipping is the responsibility of the customer, along with all duties, import fees, and/or tariffs.

Please allow up to 7 business days for us to process your return before we can issue your refund. Items must be returned in the same condition as received to avoid any restocking fees.

*** All clearance shoes are final sales. Clearance shoes include anything purchased at 50% off or more.***

Start your return

Please fill out the form below and we will get in touch with you as quickly as we can.