Returns

Unless otherwise stated in the product page:

We offer no cost*, hassle-free returns within 30 days of purchase: if you don’t like your Friendly Shoes you can return (money back) or exchange lightly worn Friendly Shoes within 30 days, no questions asked. Lightly Worn means you’ve worn them inside, not outside, for up to 30 days to assess their fit, comfort, and ease of use. Other companies’ return policies are that you CAN’T wear the shoes at all, but how else would you know if you like them? We’re Friendly, so we take the risk and donate your returns – lightly used shoes – to elderly, disabled veterans in San Diego.


If you don’t like your Friendly Shoes you can return (money back) or exchange lightly worn Friendly Shoes within 30 days – no questions asked. Lightly Worn means you’ve worn them inside, not outside, for up to 30 days to assess their fit, comfort, and ease of use. Outbound shipping costs for returned or exchanged items are the buyer’s responsibility and are non-refundable.

For the United States (US) customers, a free return label will be provided by Friendly Shoes upon accepting the return request.

For Canada (CA) and United Kingdom (UK) customers, return shipping has to be handled by the customer.

 

Please allow us 3-5 business days to complete inventory acceptance after receiving the item back, before we can issue your refund. We keep the rights to charge a restocking fee up to 15% of the item’s price based on the status of the returned item. Please return the item in the same condition as you receive it to avoid any restocking fee charge.

 

*** All clearance shoes are final sales. It’s clearly stated in the product pages and we don’t accept any returns on these items. 

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