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Returns

Unless otherwise stated in the product page:

We offer hassle-free returns within 30 days of purchase: if you don’t like your Friendly Shoes you can return (money back) or exchange lightly worn Friendly Shoes within 30 days, no questions asked. Lightly Worn means you’ve worn them inside, not outside, for up to 30 days to assess their fit, comfort, and ease of use. Other companies’ return policies are that you CAN’T wear the shoes at all, but how else would you know if you like them? We’re Friendly, so we take the risk and donate your returns – lightly used shoes – to elderly, disabled veterans in San Diego.


If you don’t like your Friendly Shoes you can return (money back) or exchange lightly worn Friendly Shoes within 30 days – no questions asked. Lightly Worn means you’ve worn them inside, not outside, for up to 30 days to assess their fit, comfort, and ease of use. Outbound shipping costs for returned or exchanged items are the buyer’s responsibility and are non-refundable.

Please allow us 3-5 business days to complete inventory acceptance after receiving the item back, before we can issue your refund. We keep the rights to charge a restocking fee up to 15% of the item’s price based on the condition of the returned item. Please return the item in the same condition as you receive it to avoid any restocking fee charge. Please also note that for returns of more than two pairs of shoes we charge a 15% restocking fee due to high shipping costs. If you have questions about fit or sizing do not hesitate to contact us before placing large orders.

 

*** All clearance shoes are final sales. It’s clearly stated in the product pages and we don’t accept any returns on these items. 

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